Meru Cabs--- Rs 50 Call center fare

Sometime back in October 2010, I had written about the increased fare prices by Meru cabs, they had started charging Rs 50 more for every booking in their call center. This was a call center charge that they had newly established, one which I was not very happy about ( read by clicking on the link here ..http://simplefinancialsense.blogspot.com/2010/10/meru-cabs-making-mistakes-on-great.html)

A couple of days back in the Times of India edition of Bangalore , I was not very surprised to see an entire page dedicated to this topic. It was said that in someways this additional fees was illegal by one of the state government bodies.

Now, I did get a few comments by people who said that they did not mind paying the additional fees and I agree with them -- to a certain extent.

I like Meru cabs- much better than the other cabs that ply in the cities. They are clean, the drivers are professional and because of this, I am willing to pay a premium for the rates- as long as it is not too much.

However, it does become very very difficult to ensure that the booking from the website is correct and that the cab will come on time. As i wrote last time, the SMS facility also does not confirm the time of the pick up.

I would like to suggest to the management of the Meru Cabs company- Please do look at the issues that the customer is facing- customer is king- and all that this will do is that it will make your customers turn away from you, not because of the 50Rs additional charge- but because of the lack of service because of which they are coming to you !!

Dont go from good to bad--- go from "Good to Great"

Happy Investing
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