Why companies and retailers shy away from providing customer service , I am not sure of.
I just recently bought a heater from an electric retailer . It was a product of Usha Lexus.
From the day I bought it , the fan did not work. When I took it back to the retailer, he basically washed his hands of it. He gave me a number to call - companies customer service and gave all the work to me. After calling multiple times and trying to schedule with my busy timings it has taken me a week and a half to try and get a new product fixed!
I am a highly dissatisfied customer
If this was a situation with walmart, they would have immediately taken it back and replaced it with a new one. It's not tour problem, but theirs.
Unfortunately , even with big retailers here in india, this is not the case. A friend of mine bought an amplifier from reliance digital, and had a problem , they again pointed them to the manufacturer.
The retailers in india it seems havens very different model... One that needs to change.
So, what could I have done to ensure I did not get into this problem.
1. When taking the product. Get it checked before taking it home.
2. Lots of times the retailer says that he cannot open a new piece, it is factory packed. DO NOT accept that . Ensure you check it, or take your business elsewhere !!
3. Check for the gaurantee card immediately. Get it signed in front of you. Dont believe the retailer.
5 check for testing signs from the factory. Somewhere it should say "tested ok"
6. While going for a retailer, get feedback about them, search the web for feedback.( it's a great idea for an application)
Remember, the retailer will not accept your claim, the headache and heartache will be yours
Be smart
very common things which we forget while buying electricals..........
ReplyDeletebrisbane accountant
Every year thousands of people are injured or killed from electrical shocks/contacts. They are exposed to dangers such as electric shock, electrocution, burns, fires, and explosions. The proper grounding of electrode system, conductors, equipment, and equipment conductors can help us in reducing the number of casualties. In order to understand grounding and bonding effectively, Contractor CE will certainly help you in understanding the best way of grounding and bonding per the National Electrical Code (NEC) 2008 standards.
ReplyDeletenice information... electrician perth
ReplyDelete